Order and shipping
Orders can be placed online while visiting
our store. Currently we do not support orders placed by phone or e-mail. No
limitations apply to the minimal amount of order. You can order only one
product, if you need it.
Order of KlaireLab and Prothera products
KlaireLab and Prothera products
can be ordered only by registered users having special status. Such status is
given to doctors, homeopathic and naturopathic therapists and their patients.
Please specify in your
registration form that you are interested in buying theses products, and we will
process your application as soon as possible.
Methods of Payment
We support the next payment options:
- Money transfer to our account:
order is placed, you will receive payment instructions to your e-mail account.
- Payment via PayPal:
You must have
PayPal account, which enables you to use your credit card.
3. Credit Cards.
We are accept the MasterCard,VISA and American Express.
are delivered from our logistic center located in Omaha,
Nebraska, the USA.
When you finish
shopping and start processing your order, the module connecting our store with
the shipping companies gets activated. A quote including a list of shipping
options, price and terms of shipment calculated by destination will be show
you for your approval before a payment.A Payment will be executed when
you choose one of the options, so you will know the shipping charges ahead of
delivery and will not be charged additionally.
within the United States
We ship most
orders by USPS . A quote containing shipping options, prices and terms
will be sent to you via e-mail before the order is placed.
outside the United States
outside the United States
are shipped by Priority Mail or EMS of USPS .
You can track your shipment on your local postal website. Several countries do not
allow the import of biologically active food supplements. Our company is not
responsible for the limitations applied by custom authorities of such countries.
If the item is not allowed to be imported, the postal costs, including shipment
and return, will not be refunded (see our Return Policy). Customs policies vary
from country to country; you should contact your local customs office or tax
authority for information specific to your situation before the order.
We are also
not responsible for the permanent or temporary termination of USPS
operation in specific countries.
Priority Special (available to selected countries): As $15 for the box!
This option applies to orders weighing 4 lbs
(1814 grams) or less and minimum value 50 dollars. This shipment method has a 1 to 8 week delivery
Please note: If you choose Priority Special delivery, you will not be able to track
your order. However, airmail deliveries are very reliable and are a favorite
shipping method for our valued customers in Europe and Asia Pacific
with an average delivery time of 10 days (including weekends). Also, chances
are high that you will not pay any additional customs import taxes.
Please pay your attention
Refunds are not available if you choose Priority Special shipping methods and your order is lost.
of heat sensitive products (probiotics
Probiotics will be shipped in ice packs. The cost of ice pack is $3.
This amount will be automatically added to your order. If the order is for big
amounts of probiotics we will discuss the shipment options and the number of
ice packs with the client.
If you have any questions please do not hesitate to contact our support
via service chat online;
Puremedix.com - take care of your health!